About Us

About Us

New name, same top-notch results

TiER1 Healthcare consultants help hospitals, health systems, and other healthcare organizations improve performance from within. As part of TiER1 Performance, we partner with healthcare executives who want to be better and do better. We identify obstacles (like risks to patient safety or extended lengths of stay), and then we overcome them. We start where our clients need us with the data they have on hand, using tried-and-true solutions for achieving operational excellence and patient safety.

How we’ve evolved

TiER1 Healthcare formerly operated as Compass Clinical Consulting, which was founded in 1979 by Peter and Kate Fenner. TiER1 Performance, which got its start in 2002, acquired Compass in 2018 because we admired the company’s long-term results. Frankly, we saw what the rest of the healthcare industry saw: that Compass consistently helped its clients achieve remarkable results, providing them with a significant return on investment. We have combined our capabilities and collaborative approach as TiER1 Healthcare, developing people-centric solutions that improve healthcare delivery across the nation.

Partnering to bring about change

Here’s how TiER1 Healthcare unleashes potential…

  • We assess risks to patient safety.
  • We implement systemic operational improvement solutions.
  • We provide interim leadership focused on creating change that leads to better care.
  • We partner with your leaders to develop training and onboarding to get your people started on the right foot.
  • We help you build the mindsets, skills, and behaviors needed for excellence, not just compliance.
  • We partner with you in cultural transformation for zero patient harm and continuous survey readiness.

Healthcare is in a constant state of improvement, because patient needs, expectations, standards, and requirements are constantly changing. And that’s OK. We bring the tools and experience to support organizations to consistently deliver safe, high-quality healthcare.
We recognize that results don’t happen because a policy is signed. Your vision is brought to life through your employees who own it and live it. We bring decades of experience to every engagement and work in close collaboration with our clients every step of the way (because, well, far collaboration isn’t even a thing).

We understand that change must fit your organization, or it’s the wrong approach. We like a good challenge. And because our clinical experts have walked the walk, we know you have one in store for us. Bring it on.

Meet the team

In addition to our accreditation and regulatory experts, clinicians and life safety code experts, we have a team of designers, technologists, learning and change strategists, communicators, researchers, and project managers ready to partner in whatever way makes the most sense for your needs.

The rest of the team